Last updated: 03.04.2025.

Welcome to the Hemem d.o.o. webshop. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your data.

  1. Data We Collect

When using our webshop, we may collect the following data:

  • User data: name, surname, address, email, phone number
  • Order data: products you purchase, payment method, delivery address
  • Technical data: IP address, device type, browser, cookies
  • Social media data: when interacting with our ads on Meta platforms (Facebook, Instagram)
  1. How We Use Your Data

We use your data for the following purposes:

  • ✅ Order processing and delivery
  • ✅ Improving user experience
  • ✅ Marketing and remarketing via Meta advertising
  • ✅ Tracking analytics via Meta Pixel
  • ✅ Complying with legal obligations
  1. Legal Basis for Data Processing

We process data based on:

  • Contract performance (providing purchase and delivery services)
  • User consent (for marketing and cookies)
  • Legitimate interest (analytics and service improvement)
  1. How We Protect Your Data

We apply appropriate technical and organizational measures to protect your data.

  1. Sharing Data

We will not sell or share your data with third parties except in the following cases:

  • Delivery services (for product delivery)
  • Meta platforms (for analytics and advertising)
  • Authorities when legally required
  1. Your Rights

You have the right to:

  • Request access, correction, or deletion of your data
  • Withdraw consent for marketing at any time
  • Lodge a complaint regarding data processing

For all inquiries, please contact us via email at: office@hemem.rs

Cookie Policy

What are cookies?

Cookies are small files stored by your browser to enhance website functionality.

Types of Cookies We Use:

  • Essential cookies – Enable basic webshop functions
  • Analytical cookies – Track visits and interactions with the website (Google Analytics, Meta Pixel)
  • Marketing cookies – Used to display personalized ads on Facebook and Instagram

How to Manage Cookies?

You can change cookie settings in your browser or by clicking on the “Cookie Settings” on our website.

For more information, contact us at: office@hemem.rs